Aurevoir FAQS
General Questions
What is Aurevoir 'AR'?
Aurevoir 'AR' is a contemporary clothing brand that offers stylish street apparel, functional active gym wear, and bespoke tailoring services for a personalized fit.
Do you have a physical store or are you online-only?
We are available online, with selected pop-up events and fittings by appointment for bespoke tailoring services. Additional Fee’s may apply.
What is bespoke tailoring, and how does it work?
Our bespoke tailoring service allows you to customise garments to fit your unique body shape. Simply select the option on the desired garment or book a fitting appointment, and our experts will tailor your chosen design to your specifications.
Can I return a bespoke tailored or altered garment?
No, garments that have been altered to your specifications are non-returnable, as they are customized specifically for you.
Aurevoir FAQs
Shipping & Returns
What are your shipping options and delivery times?
We offer standard and express shipping options. Delivery times vary by location but typically range from 3–7 business days for standard shipping.
How can I contact the customer service team?
You can reach us at customerservice@Aurevoirofficial.com or via our social media handles on Instagram – Insert handles
Do you accept returns?
Yes, we accept returns on unaltered and unworn items with tags intact within 14 days of delivery. Custom-altered garments are non-returnable.
Can I exchange my item for a different size or colour?
Yes, exchanges are possible for unaltered items. Contact us within 14 days of receiving your order, and we’ll assist you.
AUREvoir FAQs
Bespoke Tailoring and Alterations
What is bespoke tailoring, and how does it work?
Our bespoke tailoring service allows you to customise garments to fit your unique body shape. Simply select the option on the desired garment or book a fitting appointment, and our experts will tailor your chosen design to your specifications.
Can I return a bespoke tailored or altered garment?
No, garments that have been altered to your specifications are non-returnable, as they are customised specifically for you.
How long does it take to complete a bespoke tailoring service?
The process typically takes 1–3 weeks, depending on the complexity of the alterations. We’ll provide a timeline during your fitting appointment.
How do I measure myself?
Please click e-mail hello@aurevoirofficial.com for more information
aurevoir faqs
Products & Sizing
Do your clothes run true to size?
Our street apparel and activewear generally run true to size. However, please refer to the size guide on each product page for specific measurements.
Can I customise the activewear or street apparel?
At the moment, customisation is only available for our bespoke tailoring service, though we are exploring personalised options for our main collections.
What materials do you use for your clothing?
We use premium materials designed for comfort and durability, including breathable fabrics for gym wear and high-quality blends for our street apparel.
Aurevoir FAQS
Orders & Payments
What payment methods do you accept?
We accept all major credit/debit cards, PayPal, and other payment options like Klarna/Afterpay (if applicable).
Can I change or cancel my order after placing it?
You can make changes or cancel your order within 24 hours of placement including bespoke tailored options.
Aurevoir FAQS
Partnerships & Collaborations
Do you offer wholesale or collaborate with influencers?
Yes, we welcome collaborations and wholesale inquiries! Please reach out to us at collaborations@aurevoirofficial.com for more details.