Effective Date: 2024

At Aurevoir 'AR,' we want you to be satisfied with your purchase. This policy outlines the terms for returning or exchanging items purchased from us.

1. Eligibility for Returns

Non-Bespoke Items

Unaltered, unworn, and unused items in their original condition with tags intact can be returned within 14 days of receiving your order.

Items must be accompanied by proof of purchase (e.g., order confirmation or receipt).

Bespoke and Altered Items

Bespoke garments and items altered to your measurements are non-returnable and non-refundable unless defective or damaged upon delivery.

Non-Returnable Items

The following items are non-returnable for hygiene or customisation reasons:

Bespoke tailored garments

Altered items

Undergarments and accessories, including head wear.

Tags removed 

Worn or used items

2. How to Request a Return or Exchange

Return Request

To initiate a return:

Email us at hello@aurevoirofficial.com with your order number, item details, and reason for the return.

We will review your request and provide further instructions, including a return address.

Exchange Request

Exchanges are subject to item availability.

If the requested item is unavailable, we will issue a store credit or refund, as applicable.

3. Condition of Returned Items

All returned items must meet the following criteria:

Free from stains, Odors, or damage.

In original packaging with all tags and labels attached.

Items that fail to meet these conditions may be returned to you, and no refund will be issued.

4. Refunds

Processing Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed to your original payment method within 7–14 business days.

Partial Refunds

Partial refunds may be granted for items that are returned late or not in their original condition. Subject to approval.

5. Return Shipping

Cost of Returns

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

For faulty or incorrect items, contact us to arrange a prepaid return label.

Secure Packaging

Please ensure items are securely packaged to avoid damage during transit. We recommend using a tracked shipping service.

6. Faulty or Incorrect Items

If your item arrives damaged, defective, or incorrect:

Notify us at hello@aurevoirofficial.com within 48 hours of receiving the item.

Provide photos of the defect or incorrect item for assessment.

If confirmed, we will offer:

A replacement (if available)

A refund

Store credit

7. Exchanges

Process for Exchanges

Items eligible for exchange must be returned within 14 days of receiving your order.

Exchanges can only be processed for items of equal or lesser value. Any price difference will be refunded or charged accordingly.

Timeframe

We aim to process exchanges within 7 business days of receiving the returned item.

8. Bespoke and Altered Items

Non-Returnable Clause

As bespoke and altered items are tailored to your specific measurements and preferences, they are non-returnable and non-refundable.

Faulty Bespoke Items

If a bespoke item is faulty or does not meet agreed specifications, please contact us within 7 days of delivery to arrange a resolution.

9. Late or Missing Refunds

If you haven’t received your refund within the stated timeframe:

Check your bank account or payment method.

Contact your bank or payment provider, as processing times may vary.

If you still have not received your refund, email us at hello@aurevoirofficial.com for assistance.

10. Contact Us

For any queries about returns or exchanges, please contact us:

Email: hello@aurevoirofficial.com

Address: AR, Bomo Fashion, 6 Butts Court, Leeds, LS1 5SJ.